Your views matter and hearing from you about the things that we do well and those things we could do even better is really important to us at BCHA.

To help us with this, we run resident satisfaction surveys so you can tell us how things are for you and share your ideas about how we can improve services. We are in the process of reviewing your latest feedback and developing a customer service improvement plan. We will talk to you about the results of the survey and the action plan in our next edition of Citizens News. In the meantime, we are pleased to announce our winners from the prize draw for taking part in the survey:

Winners are:

Margarita Jimenez-Lopez
Marie Buchanan (pictured)
Marjorie Farthing
William Morrison

Taking everything into account, how satisfied or dissatisfied are you with the service provided by BCHA?

How satisfied or dissatisfied are you that your landlord provides a home that is well maintained?